Client Success Stories
For almost three decades, Reliable Background Screening has been helping its clients mitigate risk by protecting organizations, their assets, brand, management, and employees, with quality service second to none in the industry. Our clients value their privacy and confidentiality due to the sensitive nature of the background screening services we provide them. Below, you will read how we have been able to help them – If you wish to speak to our clients directly and learn firsthand about their experience with Reliable Background Screening, just let us know and we will put you in touch with them.
Private Country Club
The Estancia Club is an internationally recognized member-owned club located in Scottsdale, Arizona. It is consistently rated as one of the country’s top golf courses and is currently ranked the ‘Number One Course’ in Arizona by Golf Digest Magazine. The Estancia Club allows members and accompanying guests to enjoy its award-winning golf course, an elegant clubhouse, fitness center, pool, tennis and pro shop. The member approval process for this state-of-the-art establishment is guided by the Membership Director, Lori Wacaser.
A year ago, Lori became increasingly unhappy with the club’s background screening company which they had been using for 20 years. Located out of state, the service received left a lot to be desired, including slow response time and high prices. Around this time, Brett Troisi of Reliable Background Screening reached out to Lori. The timing couldn’t have been better! Reliable was in the process of expanding their services to add more country clubs and golf clubs’ clients, and Estancia was seeking a new background screening provider.
Lori says Brett gave them a winning proposal she couldn’t refuse. “We didn’t consider anyone else. I just really liked what Brett had to say, and also the way he handled himself during the proposal process. He was not at all pushy and simply gave us the information we needed,” she said.
It was important to Lori that their background screening service had a firm understanding of the club business. Other clubs all spoke very highly of them, so it was easy for her to choose Reliable.
What she likes most about working with Reliable is the overall customer service, saying, “Everyone that I’ve dealt with there has been professional. They provide a great service at a reasonable price.” Her enthusiasm speaks volumes, “Reliable provides a much faster response, extremely fast, and the prices are almost half of what we had been paying. We love them!”
“Reliable provides a much faster response, extremely fast, and the prices are almost half of what we had been paying. We love them!”
National Food Service Franchise
Rita’s Italian Ice is a franchise that specializes in water ice, frozen custard and specialty creations, including their new addition – hand-scooped frozen custard. To ensure prospective franchisees are trustworthy, Marlise Macrina is responsible for screening franchise applicants. Her process includes running a full background check and credit screening on all applicants. Unfortunately, screening applicants previously became time consuming and inefficient for Marlise, as her prior system required her to run reports from two different companies.
A sales rep recommended Reliable Background Screening to help Marlise with her background screening needs, and she is thrilled with the service she receives from Reliable Background Screening. “Reliable’s customer service is superior. If I have questions, I can pick up the phone and they answer, or get right back to you.” Marlise is also enthused with the convenience Reliable Background Screening provides. “I like being able to go online and enter everything in one spot and the reports come back instantly. Reliable is much more convenient.”
“I like being able to go online and enter everything in one spot and the reports come back quickly. If I have questions, I can pick up the phone and they answer, or get right back to you.”
Private Country Club
The Sarasota Yacht Club has a long history dating back to 1907, when the club was first organized. In 1913, the club purchased land, and it quickly became the center of social life in Sarasota, Florida. Over 100 years later, the club has grown into a beautiful campus with numerous amenities, including a 110-slip marina, fitness center, multiple meeting rooms and much more. To maintain such a prodigious history, the club had to find a way to screen potential members.
Stephania Feltz, the Member Relations Director, was tasked to create a program to conduct background and credit checks for all new club member applicants. Stephania researched many companies, including ones located in Florida. Through an internet search, she discovered Reliable Background Screening and found they were honored by their local Chamber of Commerce. Based on her own experience as a member of her local Chamber’s Board of Directors, Stephania understood that Reliable is an upstanding community member.
As a client of Reliable Background Screening, Stephania found security in the fact that the company is a trustworthy, family-owned business for over 25 years. Reliable tailored their product to the specific needs of the Sarasota Yacht Club, and continues to listen to feedback. More specifically, due to their internal operations and concern for confidentiality and privacy, Reliable customized a digital background check submission process for their members, and also how their reports display to suppress certain information.
Stephania highly recommends Reliable “because of their exceptional customer service”. She added, “they are committed to meeting their client’s needs in a tailored, personal manner. Staff are always responsive and convey a strong sense of authentically caring about their customers.” Stephania has successfully developed a program that was ideal for the Sarasota Yacht Club to screen members, and uphold their century long history as a prestigious organization.
“They are committed to meeting their client’s needs in a tailored, personal manner. Staff are always responsive and convey a strong sense of authentically caring about their customers.”
Apartment Management Company
It takes time and careful consideration to find the right apartment to rent. Property management companies must carefully screen and approve applicants that are the right fit for the property and community.
Saratoga apartments is a member of the Mesa Tri-Star Community Program, a program that strives to keep the community quiet and crime free. All Saratoga Apartment residents undergo a thorough background screening prior to their lease approval. Marce Reed, an employee of Saratoga Apartments since 1983, is tasked with ensuring everyone in the 350-unit apartment complex is screened by Reliable Background Screening.
Before using Reliable, background checks were done in-house, through a self-service company that often-missed important information about potential residents. When they switched to Reliable over 20 years ago, things quickly changed for the better. Screening results came back faster, and if there is anything that looks wrong, Reliable catches it, and calls Marce right away.
During the past two decades, the owner of Saratoga Apartments has been approached by other companies and on occasion, examined other screening services. However, each time, it was clear that Reliable’s quality and customer service could not be beat. Marce noted that whenever she has questions, they are answered immediately and thoroughly – She calls Reliable her “eyes in the sky”.
One particular time, a Saratoga team member reversed the first and last names, of an applicant, when inputting their order. Reliable brought it to Saratoga’s attention, and when the order was reprocessed with the correct name, serious criminal records were uncovered. We all get busy running our own businesses, and we make mistakes – Reliable ensures our background checks are correct.
“Reliable is my eyes in the sky”
Property Management Company
Heather Herren is the Principal Broker and Owner of Rock Residential, a property management company in Arkansas. While researching background screening companies, Heather saw Reliable’s ad on the back of Units Magazine, and contacted them. She immediately received a response from Rudy, the President/CEO of Reliable. The quick response time made Reliable stand out from the other companies. Heather said, “Reliable’s responsiveness tells me that they pay a lot of attention to their customers, and customer service is really important to me.” A sales call was promptly scheduled to give Heather more information on what Reliable could do for her company. Heather stated, “When Rudy explained the process, it really impressed me with how thorough they were in background screening.”
In the past, Heather worked with background screening companies and experienced screening problems with false positives and an ineffective turnaround process. As a result, her progress was often delayed, and she is impressed at how well Reliable handles this issue. “We haven’t had any false positives since we’ve started using Reliable. They are on top of it.” Heather explained that Reliable does a lot of the leg work for screenings, and they contact every county of every address that shows up on every background check. Heather stated, “We don’t have to do anything, we don’t have to fill out any paperwork, it is automatically taken care of with Reliable Background Screening and they make our jobs a lot easier.” Rock Residential utilizes Reliable for both its resident screening and employee screening needs.
Since choosing Reliable, many problems Heather experienced in the past with other background screening services have been resolved. What Heather likes most about Reliable is their quality work and exceptional customer service. She affirms this when she stated, “I feel like they have the best quality screening, and their customer service is second to none!”
“Reliable’s responsiveness tells me that they pay a lot of attention to their customers. I feel like they have the best quality screening, and their customer service is second to none!”
Large Regional HVAC Employer
Tanya Ruddell is the Human Resource Manager for one of the largest residential heating, ventilation, and air conditioning companies in Phoenix, Arizona. Tanya is responsible for ensuring that all perspective employees undergo a thorough background screening. When she began her search 6 years ago for a company to perform background checks, she found several companies that bundled making employee badges, performing background screenings, checking referrals and other online monitoring services. Tanya did not need or want those services as a package. She wanted quick, simple, thorough, and reliable employee screenings.
One of the aspects Tanya likes most about Reliable, is that it gives her the option of quick online ordering. Tanya stated, “All I need is an accurate simple product, and they provide that to me.” Her user experience is simple - she goes online, orders the services she needs, and receives the reports.
“Their accuracy and communication are exceptional, I am completely content.” Tanya also added, “They keep us informed timely and recommend the right screening products for each background. I appreciate they are not continually trying to further sell services.” Tanya’s six-year relationship with Reliable has proven to be valuable, and productive because she knows her staff are properly screened.
“Their accuracy and communication are exceptional, I am completely content. They keep us informed timely and recommend the right screening products for each background. I appreciate they are not continually trying to further sell services.”
As the Director of Human Resources at Mountain Shadows, Correna Zadoorian has used various background screening companies to screen potential employees. Based on her five years of prior experience utilizing their service at another Westroc Collection hotel, she made the decision to introduce Reliable to her team.
Correna previously used an automated system to screen her staff, leaving no face-to-face interaction with a person and multiple system malfunctions such as failure to send aliases, married names, and catch user errors. As a result, screenings were unsuccessful and inefficient, causing valuable time to be wasted.
The difference in working with Reliable versus prior companies was like night and day, according to Correna, and the customer service is the company’s biggest asset.
“I like the reassurance that I’m getting the correct information, and that there is a second set of eyes checking at all times,” Correna said. “I definitely enjoy working with Donna, you can tell it is a family-owned company, and I know that they care about their customers. Even Rudy, the president, will answer the phone and help me through a problem. They both care about their company.”
Correna is very happy with the personal touch service she receives from Reliable.
“I like the reassurance that I’m getting the correct information, and that there is a second set of eyes checking at all times”
Nationwide Franchise Company
Pure Barre is the largest franchise in the nation that focuses on a total body workout using the ballet barre, a great technique that transforms the female body in a short timeframe. As the Franchise Administrator, Savanah Atkins is tasked to select only the friendliest, energetic, and motivated people to open their own studio under the Pure Barre brand.
Pure Barre has a current total of 375 franchises. As such, it is critical to run thorough background screenings on all franchisees. In the past, background checks were not being returned in a timely manner, and at times, the information returned was confusing. When Savanah contacted Karen at Reliable Background Screening, the problems were resolved. “All of a sudden, our background checks took 24 hours, it was amazing”. Now, when issues arise, Savanah appreciates that she can call Reliable Background Screening for assistance. “I feel like I can call Karen anytime and ask her to walk me through something.”
Providing customers with excellent service is one of Reliable Background Screening’s key aspects, keeping them one step ahead of the competition. Savanah affirms this when she stated, “it is nice to talk to Karen and Donna, and they don’t make me feel like I’m asking a stupid question.” After receiving assistance from the experienced and caring staff at Reliable Background Screening, Savanah is more confident in building the Pure Barre brand.
“I feel like I can call Karen anytime and ask her to walk me through something. It is nice to talk to Karen and Donna, and they don’t make me feel like I’m asking a stupid question.”
Regional Restaurant Chain
Employers are tasked with the oftentimes difficult job of hiring, promoting, and reassigning employees. Sorting through the candidates can be daunting and feels almost like hitting the lottery when you find a person that fits so well that you can feel confident investing in their training. Chompie’s has found a solution for screening candidates and evaluating whether or not to offer them employment. They use Reliable Background Screening!
Lourdes is the HR manager for Chompie’s, a chain of New Your City style restaurants. Chompie’s began using Reliable Background Screening to screen employees more than a decade ago. Lourdes says, “I like the personal attention I receive. I speak mostly to Karen, Rudy, or Donna. One of them is always there, and it’s nice to know that I will hear a familiar voice when I call. With Reliable, you’re not calling a toll-free number and getting whomever.” This individual attention is one reason Chompie’s has been using Reliable since before Lourdes began her position as the HR manager.
Like most professionals (especially in the field of HR), Lourdes has a busy job and needs results as quickly as she can get them, because that helps Chompie’s run more efficiently. She says, “what I like most about Reliable is their very fast response time. I can go on their secure online portal, run the screening, and some results come back right away! When they show up as pending, there is usually someone from Reliable’s side already working on it.” She says the team at Reliable are always there to help, “They are always on top of it.”
“What I like most about Reliable is their very fast response time. They are always on top of it.”